Air Canada says its airport systems, check-in and call centres “are beginning to come back online” after a technical problem. But the airline is cautioning that travellers may still have to deal with delays and cancellations.
On Tuesday night, several passengers took to social media to report being stranded in cities across Canada and the United States.
The airline tweeted just before 10:30 p.m. ET that it is working to resolve the issue.
Several hours later, the airline tweeted that the systems were coming back online.
“We’re still expecting some flight delays and cancellations, but we are working hard to move as many customers as possible this evening and we are putting on additional capacity to transport customers affected tonight on flights tomorrow,” a statement from the airline said.
Air Canada urged travellers to check the status of their flight before heading to the airport, and apologized for the inconvenience.
At the peak of the system-wide outage, the Toronto airport’s website showed delays of more than two dozen Air Canada flights.
I am in the 7689 flight Boston to Toronto. Cancelled. They are telling us to get out bags and go and try to call tomorrow. What? Who is going to pay for the hotel? Inconveniences? I am a poor graduate student. <a href=”https://t.co/T6VGOloxtA”>pic.twitter.com/T6VGOloxtA</a>
Uhhh ohhh <a href=”https://twitter.com/AirCanada?ref_src=twsrc%5Etfw”>@AirCanada</a> …system wide it failure has us all being like🤷🏼♀️ <a href=”https://t.co/Sc0LW4nTP8″>pic.twitter.com/Sc0LW4nTP8</a>
Quick update: Two hours in and no updates from <a href=”https://twitter.com/AirCanada?ref_src=twsrc%5Etfw”>@AirCanada</a> at Pearson. The initial excitement of free pretzels is wearing off and would-be passengers are losing hope. The good news? There are still five boxes of apple juice left on the pretzel cart. More as the story develops… <a href=”https://t.co/ittUAPIYtQ”>pic.twitter.com/ittUAPIYtQ</a>